COVID-19 | Less Roam, More Foam.
COVID 19 Update
Firstly, Snow Foam Australia would like to show our appreciation to all healthcare workers for doing their part during this pandemic. If you are a healthcare worker looking for Snow Foam Products, be sure to send us an email and we certainly arrange a special package we have put together for healthcare workers.
COVID-19 - Deliveries to Melbourne Update (10/08/2020)
Update on Australia Post operations for Melbourne
As you know, earlier this week Victorian Premier, Daniel Andrews, announced that stage 4 restrictions will apply across Melbourne until 13 September 2020.
We continue to work with the Victorian Government during this difficult time, to ensure our community receive the essential services and items they need in a timely fashion.
Australia Post has been classified a "Permitted Work Premise" so we can continue to operate with on-site operations but with some clear restrictions.
Whilst our Post Offices are confirmed to remain fully open, you may have heard the Victorian Government restrictions will require us to reduce our workforce in our operations and deliveries network by one-third. At this stage, this requirement will be effective from 11.59pm Sunday 9 August 2020.
We are prepared in our sites to meet weekend requirements and will use this time to progress our contingency planning and adapt our operations to deliver the best possible service for our customers over this restricted period.
Our priority is always the safety of our people and the community, and we're closely following Australian Government advice on managing COVID-19 in all our facilities and our delivery network.
I want to reassure you we are currently working very closely with the Government on this and will keep you updated once our position is confirmed.
Thank you for your ongoing support and patience during these challenging times.
Executive General Manager,
Business, Government and International
For all in Victoria, thank you for being patient with your deliveries.
COVID-19 Changes to Snow Foam Australia
Snow Foam Australia is taking extra precaution in our operations during the pandemic practising social distancing and encouraging work-from-home where possible. Please bear with us if we miss your phone calls as less customer service staff are available during this time.
The best way to contact us is via firstname.lastname@example.org
Snow Foam Pick Up
Please contact us if you are looking to pickup Snow Foam items. We are located at 39/191 McCredie Rd, Smithfield NSW 2164 10am - 6pm, Monday to Friday.
We are exercising COVID-19 safe practices with social distancing and contactless purchasing.
Simply email us at email@example.com or call 1300 208 507.
Snow Foam Product Changes
Snow Foam Detergent will be sold in a HDPE cloudy bottle rather than a clear PET bottle as advertised. A shortage in bottles worldwide has impacted us significantly.
Snow Foam Car Care Chemicals - All chemicals will be shipped out in either clear, black or white bottles. Clear PET bottle shortage has caused this in our operations.
We look to bring back our products to the original look as soon as physically possible.
Snow Foam Delivery and Delays
With less staff allocated to ensure less physical contact as possible, Snow Foam will still commit to sending your items out as soon as we can to keep our delivery promises.
Our couriers have implemented their own delays which are out of our control. Authority to leave products is automatically set for all deliveries and our Couriers have advised our customers to be prepared for an extra 3 business day on top of usual delivery time estimations.
A Message From The Team
During this time, we ask our fellow Australians for "Less Roam, More Foam". Whilst government restrictions are in place, we believe it is a great time to care for the car that's been caring for you day after day with a proper clean inside and out. As we supply many of our materials from other Australian companies, helping us, helps them too.
We hope you, your family and your friends stay safe until we can all shake hands again in the near future.
Thank you for Foaming with us.
- Snow Foam AU Team