Our products are backed by our 1-Year warranty which includes replacement of products which are deemed to be faulty or malfunctioning. To claim warranty, you must prove you purchased direction off our eBay store or website snowfoam.com.au and must have used the product the recommended and appropriate way.
We will work with you in troubleshooting any issues at first then if still unable to rectify the issues, we can sort out a replacement. Shipping expenses must be paid for by the purchaser.
All part replacements incur a $10 postage and handling fee.
Returns and Refunds
Returns are accepted within 30 days of purchase. Items must be in brand new, resale condition and completely unused. Returns and refunds will not be issued for change of mind on the item.
Refunds can be issued for purchases within 30 days of purchase if the product is deemed faulty and a replacement is not desired. Full postage costs must be paid for by the purchaser.
Please contact us for any enquiries relating to the warranty and returns policies.